Content Developer

Job Description

Under the direction of an assigned Account Executive or Business Unit Director, the CD works directly with their
assigned product team and customers to create succinct textual and visual content. With provided learning
materials, they create engaging content that meet customer requirements, uphold company brand promise, and
drive the Product Team’s success. The CD engages with customers, equipment operators, and Product team
members throughout the development process to ensure deliverables meet customer/user expectations and
company standards.

Responsibilities

Essential Functions

Engage customers, system experts, and external stakeholders in identifying their unique needs regarding military equipment and complex systems.
Transform complex information gathered from written material, on-site observations, and Subject Matter Expertise meeting into a coherent, interactive learning product.
Work jointly with Product Team members and (internal and external) stakeholders during the development process.
Use company provided templates and procedures to create a cohesive and communicative product.
Follow company guidelines and standards while reviewing, testing, and providing feedback on products.
Deliver top-quality products that enhance user experience and ensure customers/users have a positive learning experience.

Work Environment

Remote, work form home schedule.

Physical Demands

Must be able to communicate effectively with customers, both verbally and through writing.
Use a computer for an extended period of time, sitting or standing.
Communicate by remote collaboration platforms (Microsoft Teams), and type on a keyboard.
May be required to lift up to 50 pounds and climb on and off military equipment in austere conditions.

Travel Requirements

Monthly travel typically consisting of 5-7 days per month is required. Destinations vary and may include military installations across the United States.

Required Skills

Required education and experience:

Bachelor’s degree
3-5 years’ experience in technical writing/editing
3-5 years’ experience in visually laying out technical information
Designing interactive course curriculum with learning objectives for various learning environments (in-person and online)
Editing/developing visual learning materials for online platforms
Previous experience with design platforms such as Adobe products
Outstanding attention to detail with strong written and verbal communication skills
Proficient in Microsoft Office products, especially PowerPoint
Demonstrated ability and strong desire to learn new systems and technology
Must be able to legally work in the United States. Verification will be required to process I-9.
Must pass company-sponsored commercial background check and meet eligibility criteria to support U.S. Federal Government contracts.
Security clearance beneficial but not required.

Preferred Skills

• UX/UI design prototyping in Adobe XD, Figma, Adobe Illustrator.
• Experience with technical manuals.
• Experience with designing LMS platform functions and learning elements.
• Previous experience with product photography is a plus.

Qualifications

Required education and experience:

Bachelor’s degree
3-5 years’ experience in technical writing/editing
3-5 years’ experience in visually laying out technical information
Designing interactive course curriculum with learning objectives for various learning environments (in-person and online)
Editing/developing visual learning materials for online platforms
Previous experience with design platforms such as Adobe products
Outstanding attention to detail with strong written and verbal communication skills
Proficient in Microsoft Office products, especially PowerPoint
Demonstrated ability and strong desire to learn new systems and technology

Benefits

401(k), Health insurance, Dental insurance, Disability insurance, Paid time off